I had success using the Poseidon nasal irrigator for over a year. I liked its effective design approach over something like Navage or standard neti pot. Unfornately, it accidentally fell on the counter and lost functionality. Rather than get a whole new product elsewhere, I thought I would contact the Toilettree company to see if any options I had. All I needed was the middle pump control part.
The support rep was understanding and inquired as to its warranty status. I could have received a full replacement. This was not the case since I had the unit over a year. So, a Toilettree rep was able to transact a middle part replacement on the spot. I was grateful as this was all I needed.
Toilettree was kind enough to include some other components not expected but certainly appreciated. The replacement worked like a charm after immediate testing.
I will look to Toilettee for other products in the future first when applicable.
