Returns and Refunds Policies

Return + Refund Policy

Thanks for shopping with ToiletTree Products! We're

Returns for Purchases from Our Website

You have 30 days from the date of receipt to return a new, unused item.

To be eligible for a return, your item must be in the same condition that you received it.

Your item must be in the original packaging.

To initiate a return, please email us at Please include your order number and we will reply with a return authorization number.

Return Shipping

We always offer free shipping when you initially purchase your item from our website and, because of this, we hope you understand that you will be responsible for paying shipping costs back to us if you decide to return your item. However, we are happy to provide you with a printable shipping label and the cost of shipping will simply be deducted from your refund. If you would like printable shipping label, please request one using the email address.

Returns can be sent back to us at:

ToiletTree Products
Return Dept.
41 Orchard Street
Ramsey NJ 07446

**Please include your order number inside along with your phone number and/or email address in case there are any questions!


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive your credit as soon as possible, depending on your card issuer's policies.

Damaged Items

We always stand behind the quality of our products! In the rare case you have received a damaged product, please email us at and we will fix the situation at no cost to you! Please include your order number and a brief description of the issue. 

For defective products, please see our limited warranty terms.

Product Warranty

Our products come with a one year limited warranty. Please see our “Limited
Warranty” page for more information.

Other Issues

We realize that sometimes unique issues, questions, or concerns come up: please do not hesitate to email us at and we will always help! We’re a family owned company, and we will always treat you like you are part of our family too!