I bought one of these several years ago. I had been through several other brands including Panasonic but had found nothing that worked as well as this trimmer. I ordered a 2nd one to keep in my travel bag.
But here's the icing on the cake. The trimmer came with a small piece of paper that read, in part, "Good News!!! This trimmer comes with a lifetime guarantee!" Man, how many of those have I seen??? Well, a couple of weeks ago the trimmer went to its final resting place. I was disappointed, but it had lasted much longer than any other I had bought. In looking in the drawer were I keep the trimmer, I came across the little piece of paper and decided to contact the company. I was expecting something like... Send us the trimmer in original packaging with a notarized affidavit stating that I had not misused it, etc. Then, after including the cost of shipping both ways, we'll send you a new trimmer.
Nope. Instead they sent me an email stating that my claim was valid and today, in the mail, after no additional cost, I received my new trimmer.
I will do more and more business with these folks and I recommend that you do the same!